Hunter Health Partners implements an industry-proven, results-driven methodology to transform your call center into a high-performing engagement advantage. This methodology includes:
Infrastructure for multi-channel customer service
Identification of consolidation, right-shoring, and/or other efficiency or cost-saving opportunities
Organizational optimization with leadership evaluations, staffing analyses, performance incentive programs, and robust training protocols
Process mapping and audits that institute performance targets, quality programs, and accountability
Establishment of operational reporting and analytics such as performance dashboards with trending
Development and management of Quick Wins that can be executed within 30-60 days
